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Festivals and events

Australians love their live experiences. From music, food and arts festivals to sports events, expos and conventions. New festivals and events pop up every year with great interest, but what happens when an event is cancelled or dramatically changes? Under the Australian Consumer Law (ACL), consumers have rights if a business fails to deliver what they promised. If a festival or event doesn’t go ahead or has major changes, you can seek a refund. It’s important that consumers know their rights and where to go for help. We have some tips to help you avoid losing money on festival and event tickets, and how to protect yourself.