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Australian Consumer Law review

On 12 June 2015 Consumer Affairs Ministers agreed Terms of Reference for the Australian Consumer Law Review. This review, undertaken by Consumer Affairs Australia and New Zealand, commenced in 2016 and concluded in March 2017 with the Final Report published in April 2017.

For more information on the review, please visit the Australian Consumer Law Review page.


Sharing Economy Platforms, Make Sharing Fair

There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy.

“While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory.

If you hire or buy goods and services through an online marketplace or sharing economy platform, you are protected by the Australian Consumer Law (ACL) if things go wrong, in the same way as you would be if you were to buy in store.

Check out our sharing economy platforms page for tips on sharing fair as consumers and traders and be sure to watch the six educational videos.”

Draft guidance on the application of the ACL to charities, not-for profits and fundraisers

Consumer Affairs Australia and New Zealand (CAANZ) seeks your views on draft guidance on the application of the Australian Consumer Law (ACL) to the activities of charities, not-for-profit entities and fundraisers.

During the ACL Review, stakeholders submitted to CAANZ that they wanted more information about how the ACL applies to the activities of charities, not-for-profit entities and fundraisers. Submissions to the ACL Review indicated that the sector faces difficulties in determining whether conduct is ‘in trade or commerce’ and captured by the ACL.

CAANZ agreed there is a need for regulatory guidance on the extent to which the ACL covers the activities of the sector and agreed to develop guidance as a priority project for 2017.

The draft guidance sets out general principles, supported by examples, to assist the sector in understanding its obligations under the ACL.

The consultation closes on 27 October 2017.

Further information is available on the ACCC Consultation Hub.

Festivals and events

Australians love their live experiences. From music, food and arts festivals to sports events, expos and conventions. New festivals and events pop up every year with great interest, but what happens when an event is cancelled or dramatically changes?

Under the Australian Consumer Law (ACL), consumers have rights if a business fails to deliver what they promised. If a festival or event doesn’t go ahead or has major changes, you can seek a refund.

It’s important that consumers know their rights and where to go for help. We have some tips to help you avoid losing money on festival and event tickets, and how to protect yourself.