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Australian Consumer Law review

On 12 June 2015 Consumer Affairs Ministers agreed Terms of Reference for the Australian Consumer Law Review. This review, undertaken by Consumer Affairs Australia and New Zealand, commenced in 2016 and concluded in March 2017 with the Final Report published in April 2017.

For more information on the review, please visit the Australian Consumer Law Review page.

 

Guidance on the application of the ACL to the activities of charities, not-for-profits and fundraisers

The guide to the Australian Consumer Law for fundraising and other activities of charities, not-for-profits and fundraisers sets out general principles, supported by examples, to assist the charity and fundraising sector in understanding its obligations under the ACL.

The production of this guide is a result of stakeholder feedback provided during the Review of the ACL. Regulators developed this guide following interest from charities, not-for-profit and fundraisers who wanted more information to help them better understand their obligations under the ACL, particularly in relation to fundraising.

Sharing Economy Platforms, Make Sharing Fair

There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy.

“While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory.

If you hire or buy goods and services through an online marketplace or sharing economy platform, you are protected by the Australian Consumer Law (ACL) if things go wrong, in the same way as you would be if you were to buy in store.

Check out our sharing economy platforms page for tips on sharing fair as consumers and traders and be sure to watch the six educational videos.”

Festivals and events

Australians love their live experiences. From music, food and arts festivals to sports events, expos and conventions. New festivals and events pop up every year with great interest, but what happens when an event is cancelled or dramatically changes?

Under the Australian Consumer Law (ACL), consumers have rights if a business fails to deliver what they promised. If a festival or event doesn’t go ahead or has major changes, you can seek a refund.

It’s important that consumers know their rights and where to go for help. We have some tips to help you avoid losing money on festival and event tickets, and how to protect yourself.