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Australian Consumer Law Review: Clarification, Simplification and Modernisation of the Consumer Guarantees Framework

The Government is considering options to improve the Australian Consumer Law’s consumer guarantees framework and wants to hear from consumers and businesses alike. Your views are sought on a range of options to improve the law. Submissions close on Monday 23 April 2018.

If you would like to make a submission, please visit the consultation page.

Are you a consumer?

Find out about your rights as a consumer and how the Australian Consumer Law can offer you protection as a consumer.

Are you a business?

Find out what standards are covered in the Australian Consumer Law and what you need to do as a business to uphold those standards.

Ticket Buying Advice For Consumers

In Australia we love our thriving live entertainment industry – whether it be attending sport to cheer on our favourite teams, going to see our favourite bands and artists perform, or a night out at the theatre – we love supporting our vibrant entertainment culture.

The popularity of these events and the strong demand for tickets has led to concern among fans about the growing practice of ticket reselling and ticket scalping.

Before you purchase your tickets, check out our advice for consumers who are considering purchasing on resale!

http://consumerlaw.gov.au/tickets

Guidance on the application of the ACL to the activities of charities, not-for-profits and fundraisers

The guide to the Australian Consumer Law for fundraising and other activities of charities, not-for-profits and fundraisers sets out general principles, supported by examples, to assist the charity and fundraising sector in understanding its obligations under the ACL.

The production of this guide is a result of stakeholder feedback provided during the Review of the ACL. Regulators developed this guide following interest from charities, not-for-profit and fundraisers who wanted more information to help them better understand their obligations under the ACL, particularly in relation to fundraising.

Sharing Economy Platforms, Make Sharing Fair

There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy.

“While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory.

If you hire or buy goods and services through an online marketplace or sharing economy platform, you are protected by the Australian Consumer Law (ACL) if things go wrong, in the same way as you would be if you were to buy in store.

Check out our sharing economy platforms page for tips on sharing fair as consumers and traders and be sure to watch the six educational videos.”