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Make Sharing Fair

The national project ‘Make Sharing Fair’, implemented across Australian jurisdictions between 13 November and 24 December 2017, aimed to provide users of the sharing economy (consumers, traders and sharing economy platforms) with information about their ACL rights and responsibilities when engaging in trade and commerce using a sharing economy platform.

For more information, please visit the sharing economy platforms page.

Are you a consumer?

Find out about your rights as a consumer and how the Australian Consumer Law can offer you protection as a consumer.

Are you a business?

Find out what standards are covered in the Australian Consumer Law and what you need to do as a business to uphold those standards.

Gift Card Expiry Dates: Draft Legislation

Competition and Consumer Amendment (Gift Cards) Bill 2018

The Government recently conducted public consultation on an exposure draft of the Competition and Consumer Amendment (Gift Cards) Bill 2018 and explanatory materials.

The Bill would:

  • mandate minimum three year expiry dates for gift cards;
  • require gift cards to display expiry dates; and
  • ban post-purchase fees on gift cards.

It would also specify penalties for non‑compliance and create a regulation-making power.

For more information and to view the materials, please visit the consultation page.

Avoid Paying Extra Fees for Bills Received in the Mail

Some companies charge customers a fee each time they send out a paper bill. The fee goes toward the cost of printing and posting the bill.

 If you don’t want to be charged this fee, check out our advice for consumers.

http://consumerlaw.gov.au/paperbilling

Ticket Buying Advice For Consumers

In Australia we love our thriving live entertainment industry – whether it be attending sport to cheer on our favourite teams, going to see our favourite bands and artists perform, or a night out at the theatre – we love supporting our vibrant entertainment culture.

The popularity of these events and the strong demand for tickets has led to concern among fans about the growing practice of ticket reselling and ticket scalping.

Before you purchase your tickets, check out our advice for consumers who are considering purchasing on resale!

http://consumerlaw.gov.au/tickets