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Australian Consumer Law Review: Clarification, Simplification and Modernisation of the Consumer Guarantees Framework

The Government is considering options to improve the Australian Consumer Law’s consumer guarantees framework. Submissions on the Consultation Regulation Impact Statement closed on Monday 23 April 2018.

If you would like to view the published submissions, please visit the consultation page.

Are you a consumer?

Find out about your rights as a consumer and how the Australian Consumer Law can offer you protection as a consumer.

Are you a business?

Find out what standards are covered in the Australian Consumer Law and what you need to do as a business to uphold those standards.

Avoid Paying Extra Fees for Bills Received in the Mail

Some companies charge customers a fee each time they send out a paper bill. The fee goes toward the cost of printing and posting the bill.

 If you don’t want to be charged this fee, check out our advice for consumers.

http://consumerlaw.gov.au/paperbilling

Ticket Buying Advice For Consumers

In Australia we love our thriving live entertainment industry – whether it be attending sport to cheer on our favourite teams, going to see our favourite bands and artists perform, or a night out at the theatre – we love supporting our vibrant entertainment culture.

The popularity of these events and the strong demand for tickets has led to concern among fans about the growing practice of ticket reselling and ticket scalping.

Before you purchase your tickets, check out our advice for consumers who are considering purchasing on resale!

http://consumerlaw.gov.au/tickets

Guidance on the application of the ACL to the activities of charities, not-for-profits and fundraisers

The guide to the Australian Consumer Law for fundraising and other activities of charities, not-for-profits and fundraisers sets out general principles, supported by examples, to assist the charity and fundraising sector in understanding its obligations under the ACL.

The production of this guide is a result of stakeholder feedback provided during the Review of the ACL. Regulators developed this guide following interest from charities, not-for-profit and fundraisers who wanted more information to help them better understand their obligations under the ACL, particularly in relation to fundraising.