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Paper Billing

Companies may be charging you a fee to cover the costs of printing and posting your bill – but there may be a way you can avoid the charge.

Are you a consumer?

Find out about your rights as a consumer and how the Australian Consumer Law can offer you protection as a consumer.

Are you a business?

Find out what standards are covered in the Australian Consumer Law and what you need to do as a business to uphold those standards.

New Gift Card Laws

Gift cards

The Australian Consumer Law (ACL) has been amended to provide protections for gift card consumers across Australia.

Read about the changes here.

Well winter safety tips

Lady holding a hot tea and hot water bottle rugged up

As the temperature drops, products designed to keep you warm like heaters, electric blankets, hot water bottles and heat packs are coming out of storage or being purchased. Follow our safety tips to keep you well this winter.

Grocery Unit Pricing Review

The Government is reviewing the Retail Grocery Industry (Unit Pricing) Code of Conduct (the Code). The Code requires certain grocery retailers to use unit pricing when selling particular grocery items to consumers in addition to the selling price.

Unit pricing allows consumers to compare between different brands and sizes of grocery items using common units of measure.

The Government will assess the effectiveness of the Code through the consultation and, if appropriate, remake the Code before its scheduled sunset date.

If you would like to contribute to the review or complete a short consumer survey please visit the consultation page.