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Consumer Affairs Forum

Legislative & Governance Forum on Consumer Affairs

The Legislative and Governance Forum on Consumer Affairs (CAF) consists of all Commonwealth, State, Territory and New Zealand Ministers responsible for fair trading and consumer protection laws. CAF was formerly known as the Ministerial Council on Consumer Affairs (MCCA).

CAF’s role is to consider consumer affairs and fair trading matters of national significance and, where possible, develop a consistent approach to those issues. The CAF Charter [PDF 680 KB] outlines CAF’s function.

Ministers generally meet twice a year, and there are also several official level committees that meet throughout the year to discuss specific aspects of consumer protection. The CAF Charter outlines CAF’s structure.

Strategic Agenda

In 2015, Ministers endorsed the CAF Strategic Agenda [PDF 781KB] and CAF Charter [PDF 680 KB] for 2015-2017 as an integrated and harmonised approach to consumer protection. The Strategic Agenda and Charter reflect the commencement of the Australian Consumer Law and the integrated and harmonised approach to consumer policy and enforcement. CAF’s goals, aspirations and strategic priorities centre around informed consumers, responsible traders and improved consumer outcomes for Australians and New Zealanders and consider:

  • The implementation of the ACL
  • A strengthened consumer protection framework
  • Focussed education and information
  • Targeted compliance and dispute resolution
  • A National product safety approach

The documents also reflect current practices and acknowledge strengthened relationships and communications between CAF, CAANZ and the committees to ensure objectives and priorities are achieved in the most efficient and effective way.