This report provides an overview of the key policy, education and enforcement activities undertaken by CAANZ and its committees in 2018-19. It provides an insight into the work completed by policy officers, educators and regulators to refine and enforce the ACL over the course of the year.
Guidance for businesses on the meanings of 'safe' and 'durable' in the consumer guarantees in the Australian Consumer Law
The ACL provides consumers with a set of guarantees for the goods they buy, one of which is that they will be of ‘acceptable quality.’ Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. The meaning of acceptable quality is considered by what a reasonable consumer fully acquainted with the goods would regard as acceptable.
These guidances will assist businesses when regarding whether a good is safe or durable by outlining the relevant elements to consider and providing examples of where goods may or may not be safe or durable.
Consumer Affairs Australia and New Zealand is currently consulting on options to improve the consumer product safety system, including the option to introduce a new safety duty (also referred to as a General Safety Provision) into the Australian Consumer Law.
As the temperature drops, products designed to keep you warm like heaters, electric blankets, hot water bottles and heat packs are coming out of storage or being purchased. Follow our safety tips to keep you well this winter.
The Government is reviewing the Retail Grocery Industry (Unit Pricing) Code of Conduct (the Code). The Code requires certain grocery retailers to use unit pricing when selling particular grocery items to consumers in addition to the selling price.
Unit pricing allows consumers to compare between different brands and sizes of grocery items using common units of measure.
The Government will assess the effectiveness of the Code through the consultation and, if appropriate, remake the Code before its scheduled sunset date.
The national project 'Make Sharing Fair', implemented across Australian jurisdictions between 13 November and 24 December 2017, aimed to provide users of the sharing economy (consumers, traders and sharing economy platforms) with information about their ACL rights and responsibilities when engaging in trade and commerce using a sharing economy platform.
For more information, please visit the sharing economy platforms page.
Some companies charge customers a fee each time they send out a paper bill. The fee goes toward the cost of printing and posting the bill.
If you don’t want to be charged this fee, check out our advice for consumers.
In November 2016, the unfair contract term (UCT) protections in the Australian Consumer Law and the Australian Securities and Investments Commission Act 2001 were extended to small business contracts.
The Government is reviewing the extension to small business contracts, looking at the impact of the change, whether the objective set for the original reform has been met and whether any changes are required to improve the current framework.
If you would like to view Treasury's discussion paper, please visit the consultation page.
The ACCC and state and territory consumer protection/product safety regulators have joined forces this summer with Royal Life Saving Society - Australia to educate parents and carers about the drowning dangers associated with portable pools, and provide tips to keep kids safe.
On Thursday 15 November the Don’t Duck Out, Make it SAFE campaign was launched across Australia detailing the safeguards needed to prevent drowning in portable pools.
Anyone thinking about purchasing a portable pool should take a few minutes to take a look at www.productsafety.gov.au/makeitsafe.
Competition and Consumer Amendment (Gift Cards) Bill 2018
The Government recently conducted public consultation on an exposure draft of the Competition and Consumer Amendment (Gift Cards) Bill 2018 and explanatory materials.
The Bill would:
- mandate minimum three year expiry dates for gift cards;
- require gift cards to display expiry dates; and
- ban post-purchase fees on gift cards.
It would also specify penalties for non‑compliance and create a regulation-making power.
For more information and to view the materials, please visit the consultation page.
In Australia we love our thriving live entertainment industry – whether it be attending sport to cheer on our favourite teams, going to see our favourite bands and artists perform, or a night out at the theatre - we love supporting our vibrant entertainment culture.
The popularity of these events and the strong demand for tickets has led to concern among fans about the growing practice of ticket reselling and ticket scalping.
Before you purchase your tickets, check out our advice for consumers who are considering purchasing on resale!
Australian Consumer Law Review: Clarification, Simplification and Modernisation of the Consumer Guarantees Framework
The Government is considering options to improve the Australian Consumer Law's consumer guarantees framework. Submissions on the Consultation Regulation Impact Statement closed on Monday 23 April 2018.
If you would like to view the published submissions, please visit the consultation page.