Coronavirus disease (COVID-19) – information for consumers

The ACCC is publishing comprehensive and up to date information about consumer rights, refunds, and what to do in the event of travel and other event cancellations as a result of the COVID-19 outbreak. Please visit the ACCC COVID-19 advice for consumers page for further information.

If you have a specific enquiry not covered by the ACCC consumer advice or require additional information, you may contact the ACCC online or your local State and Territory consumer protection agency by following the below links:

Access Canberra

NSW Fair Trading  

NT Consumer Affairs

Office of Fair Trading Queensland

Consumer and Business Services South Australia

Consumer, Building and Occupational Services Tasmania

Consumer Affairs Victoria

Consumer Protection Western Australia