There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy.
"While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory.
If you hire or buy goods and services through an online marketplace or sharing economy platform, you are protected by the Australian Consumer Law (ACL) if things go wrong, in the same way as you would be if you were to buy in store.
Check out our sharing economy platforms page for tips on sharing fair as consumers and traders and be sure to watch the six educational videos."