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About the Review

This is the first broad review of Australia’s national consumer law since it commenced on 1 January 2011. It meets the requirements of the Intergovernmental Agreement for the Australian Consumer Law (IGA), signed by COAG on 2 July 2009, which provides that a review of the enforcement and administration arrangements supporting the ACL (such as the ‘single-law, multiple regulator’ model) be undertaken within seven years of the law commencing. The review is considering the effectiveness of the current laws and their administration, and whether the law is sufficiently flexible to address new and emerging issues.

The review is being undertaken by Consumer Affairs Australia and New Zealand (CAANZ) and is guided by the Terms of Reference agreed by consumer affairs ministers on 12 June 2015.

Information about key projects that have helped support and inform the review can be found on the Projects page.

Public consultation

Public consultation has formed a core component of this review by providing opportunities for interested stakeholders to have their say on whether the law is working effectively and what could be improved.

The review formally commenced on 31 March 2016 with the release of an Issues Paper that received more than 160 submissions. Submissions to the Issues Paper closed on 27 May 2016.

Feedback on the Issues Paper informed the Interim Report, which was released on 14 October 2016 and received more than 100 submissions. Submissions to the Interim Report closed on 9 December 2016.

Non-confidential submissions to both the Issues Paper and Interim Report are available on this website.

Throughout the review over 130 face-to-face consultations were also held with stakeholders across Australia, including individual consumers and businesses, consumer advocates, industry bodies, legal practitioners, community legal centres and academics.

Final Report

Submissions to the Interim Report and Issues Paper as well as comments received through this website are helping to inform the development of a Final Report on the review.

CAANZ will provide consumer affairs ministers, through the Legislative and Governance Forum on Consumer Affairs, with the Final Report by March 2017. It will make findings and identify options to improve the efficiency and effectiveness of the ACL

The Final Report will be made available on this website in the first half of 2017.

General Infomation

More information about key projects that will inform the ACL Review can be found on the Projects page.

Fact sheets providing information on the ACL Review are below:

  • Fact Sheet 1 – The Australian Consumer Law [PDF 884KB]
  • Fact Sheet 2 – Australian Consumer Law Review [PDF 1.2MB]

For general enquiries about the ACL Review please contact