If you are not able to receive bills electronically, you may be eligible for an exemption, so you don’t get charged these fees in the future.
To request an exemption:
- Contact each company that sends you a bill.
- Ask for an exemption from paper bill fees.
- Ask about their exemption process – For example, do you need to fill out a form? Can you apply over the phone? Do you need to provide evidence of Centrelink benefits?
- Follow the process set out by each company.