The Australian Consumer Law (ACL) has been amended to provide protections for gift card consumers across Australia.
With some exemptions, the ACL will:
- require minimum three year expiry periods for gift cards;
- require gift cards to display expiry dates; and
- ban most post purchase fees on gift cards.
These changes apply to gift cards supplied to consumers on or after 1 November 2019.
Further information can be found in the Explanatory Memorandum to the Treasury Laws Amendment (Gift Cards) Act 2018 and the Explanatory Statement to the Treasury Laws Amendment (Gift Card) Regulations 2018. The regulations set out exemptions to the arrangements and a small list of allowable post-purchase fees.
Some states (NSW and SA) have local gift card laws in place, so if you have any concerns about your gift cards, you may wish to raise them with your local fair trading agency in the first instance. Contact details are available on the Consumer Questions and Complaints page.