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If something goes wrong

What to do if something goes wrong

If you suffer a financial loss (e.g. having to cancel flights or accommodation) because the event is cancelled or there’s a major change in the line-up, etc., contact your ticketing agent first. The ACL says that a business must provide the goods or service it advertised. If you are having trouble with refunds and you paid with a credit card or payment service (e.g. PayPal) then contact your credit card provider, bank or payment service immediately to seek a chargeback. You may still have rights under the Australian Consumer Law even if you are unable to resolve a dispute with the ticket seller. For more information you can contact your local Fair Trading or Consumer Affairs agency for help.