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Resources

Consumer Papers – Australia

An Australian companion, Consumer policy in Australia – a companion to the OECD Consumer Policy Toolkit, prepared by the Standing Committee of Officials of Consumer Affairs in March 2011.

A November 2010 report, Household E-Commerce Activity and Trends in Australia [PDF 929KB], prepared for the Department of Broadband, Communications and the Digital Economy.

A 2009 research report, Baseline Study for Statutory Warranties and Refunds [PDF 969KB], prepared for the Ministerial Council on Consumer Affairs.

A Report on the Roundtable on Economics for Consumer Policy [PDF 533KB], hosted by the OECD Committee on Consumer Policy in October 2006.

A Report on the Roundtable on Demand-Side Economics for Consumer Policy [PDF 687KB], hosted by the OECD Committee on Consumer Policy in October 2005.

The 2005 New Zealand National Consumer Survey, published by the New Zealand Ministry of Consumer Affairs.

Consumer Papers – International

A Report on the Consolidation and Simplification of UK Consumer Law [PDF 1.2MB], published by the United Kingdom Department for Business Innovation & Skills in November 2010.

A Consumer Policy Toolkit published by the OECD in June 2010.

A Report on the Roundtable on Economics for Consumer Policy [PDF 534KB], hosted by the OECD Committee on Consumer Policy in October 2006.

A Report on the Roundtable on Demand-Side Economics for Consumer Policy [PDF 688KB], hosted by the OECD Committee on Consumer Policy in October 2005.

Speeches

On 27 November 2009, Dr Steven Kennedy delivered a speech, entitled An Introduction to the Australian Consumer Law, to the Standing Committee of Officials of Consumer Affairs’ Forum for Consumer and Business Stakeholders.

On 13 August 2009, Dr Steven Kennedy delivered a speech, entitled The future of consumer policy: should we regulate to protect homo economicus?, to the ACCORD Industry Leaders Briefing.

On 15 March 2007, Dr Ken Henry, Secretary to the Treasury, delivered a speech, entitled Connecting Consumers and the Economy: The Big Picture, to the 2007 National Consumer Congress in Melbourne.

Published research

The consumer policy and research pages of the following Australian and international organisations provide information about a wide range of issues relating to consumer policy, research and advocacy:

Consumer Organisations

The Australian Competition and Consumer Commission’s (ACCC) Consumer and business directory contains contact details for over 1600 private, community and government organisations that offer consumer and business complaint-handling services, including industry associations, businesses, government agencies and independent mediation services.