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Consumer protection in the travel and travel-related services market

SCOCA has completed a consultation on consumer protection in the travel and travel-related services market.  A consultation RIS [PDF 172KB] [RTF 804KB] was prepared setting out options for consideration. The consultation closed on 1 April 2011.  SCOCA is developing recommendations for consideration by Ministers at the next meeting of the Ministerial Council on Consumer Affairs.

SCOCA received seventeen submissions in response the consultation on RIS from stakeholders and interest parties. Three of these are confidential.  The non-confidential submissions are now available.

On 1 March 2011, the report [PDF 757KB] entitled “Review of consumer protection in the travel and travel-related services market” prepared by PriceWaterhouseCoopers on behalf of SCOCA was released under the Freedom of Information Act 1982. A copy of the report is also available from the Treasury website.

Submissions received

Adrian McWilliams - TAFENSWPDF 32KB
Australia & New Zealand Ombudsman Association Inc (ANZOA)PDF 405KB
Australian Federation of Travel AgentsPDF 2MB
Australian Tourism Export Council (ATEC)PDF 81KB
Gabrielle Clara - TAFENSWPDF 26KB
Graeme MorrisseyPDF 12KB
House of TravelPDF 363KB
QantasPDF 68KB
Queensland Consumers AssociationPDF 46KB
Sharon Johnson - TAFENSWPDF 37KB
Steve Ferreira - TAFENSWPDF 16KB
Tourism WAPDF 87KB
Travel Compensation FundPDF 618KB