Consumer protection in the travel and travel-related services market
SCOCA has completed a consultation on consumer protection in the travel and travel-related services market. A consultation RIS [PDF 172KB] [RTF 804KB] was prepared setting out options for consideration. The consultation closed on 1 April 2011. SCOCA is developing recommendations for consideration by Ministers at the next meeting of the Ministerial Council on Consumer Affairs.
SCOCA received seventeen submissions in response the consultation on RIS from stakeholders and interest parties. Three of these are confidential. The non-confidential submissions are now available.
On 1 March 2011, the report [PDF 757KB] entitled “Review of consumer protection in the travel and travel-related services market” prepared by PriceWaterhouseCoopers on behalf of SCOCA was released under the Freedom of Information Act 1982. A copy of the report is also available from the Treasury website.
|Adrian McWilliams - TAFENSW||PDF 32KB|
|Australia & New Zealand Ombudsman Association Inc (ANZOA)||PDF 405KB|
|Australian Federation of Travel Agents||PDF 2MB|
|Australian Tourism Export Council (ATEC)||PDF 81KB|
|Gabrielle Clara - TAFENSW||PDF 26KB|
|Graeme Morrissey||PDF 12KB|
|House of Travel||PDF 363KB|
|Queensland Consumers Association||PDF 46KB|
|Sharon Johnson - TAFENSW||PDF 37KB|
|Steve Ferreira - TAFENSW||PDF 16KB|
|Tourism WA||PDF 87KB|
|Travel Compensation Fund||PDF 618KB|